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What Marketplaces teams need most
WHAT WE BUILD
Commerce & retail operations
Seller Onboarding
Identity, payout details and tax forms collected before a seller can list.
Listing & Moderation Tools
Listing review queue with reasons, edits and a record of each decision.
Search & Ranking
Ranking rules you can tune, with category and attribute filters that hold.
Escrow & Payouts
Order funds held, fees deducted and payouts released on your schedule.
Dispute Workflows
Each case has states, evidence and a decision both sides can see.
Take Rate Reporting
Gross volume, commission and refunds reported by seller and category.
Where Marketplaces teams lose time
A marketplace runs two support queues and one inventory question. Sellers ask about payout timing and listing rejections, buyers ask where an order is, and the trust team works through disputes that both sides believe they will win. Someone has to decide, every day, which listings stay live.
The system we build puts those queues in one place. Sellers onboard through a staged review, listings pass the same rules, and payouts come from a ledger both sides can read. Search ranking is a setting you control, not a black box.
01
Payout timing disputes
Sellers expect money on a schedule that the payment provider does not match, and every late payout turns into a support thread with no shared record.
02
Duplicate listings
The same product appears under three sellers with different photos and prices, and the catalog team finds out from a customer complaint rather than a rule.
03
Refund authority unclear
Staff can issue a refund but not always decide who pays for it, so cases wait for a manager who is in meetings all afternoon.
HOW THE BUILD RUNS
OUR PROCESS
Step 01
Walk the workflow
We sit with the people who do the work and follow one job from first contact to final invoice. The gaps show up quickly once nobody is describing them from memory.
Step 02
Model the data
Bookings, orders, patients or jobs become one set of records with clear owners. We agree on the fields before any screen gets built.
Step 03
Build in stages
The costliest step ships first, usually the one where revenue or time leaks. Each stage goes live while the next one is being built.
Step 04
Hand over and support
Your team gets training, written runbooks and a support window. We stay close through the first month of real use, then step back.
SYSTEMS WE CONNECT TO
INTEGRATIONS
We build around what you already run. These are the systems we most often read from, write to, or replace one part of, without asking your team to start over.
Commerce platforms
Payment and fraud tools
Warehouse and 3PL systems
Email and SMS providers
Analytics and ad platforms
THE TARGET
<1.5s
Largest Contentful Paint
Storefront performance target measured on mobile.
THE EXPERIENCE
99.9%
Peak Uptime
Infrastructure sized for campaign and seasonal spikes.
THE COVER
3+
Channels Synced
Catalog and inventory kept consistent across storefronts.
THE HANDOVER
100%
Responsive
Checkout and browse flows designed mobile-first.
OTHER SPECIALTIES
Retail & E-Commerce
QUESTIONS & ANSWERS
Questions about Marketplaces
The questions that come up before a retail & e-commerce engagement starts.
How do new sellers get approved?
Through a staged onboarding that checks identity, payout details and listing quality before anything goes live. Rules are yours; the system enforces them consistently.
Can payouts be split between parties?
Yes. Commission, fees and refunds are calculated per order, with a payout schedule and a ledger both sides can review.
What about disputes?
Each dispute has states, evidence and a decision record, so the outcome is documented rather than settled in a private message thread.
Who sets the commission rules?
You do. Commission can run per category, per seller tier or per order value, and the rules are visible to sellers so a fee is never a surprise at payout.
Can we launch in one category first?
That is the usual approach. A narrow launch gets supply density in one place, proves the payment and dispute flow with fewer edge cases, and gives the team real numbers before a wider opening.
How do you handle taxes on seller payouts?
Tax documents are collected during onboarding and kept current, and payout records separate gross sales, fees and tax where a jurisdiction requires it. Your accountant still signs off on the filing.
HOW WE HELP
The wider team behind this work
Most specialty builds draw on more than one service line. One team, one scope, no handoffs between vendors.
Talk to us about marketplaces.
Tell us what your team runs today and where it breaks. A real person replies, usually the same day.
Start a conversation
Start a conversation
contact us
Let's Talk About Your Project
Scope the problem and its constraints
Review your current product and stack
Agree on timeline, team, and budget
Cover security and compliance needs
Plan integrations with your tools
Leave with a clear first milestone
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