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What Industrial Equipment teams need most
WHAT WE BUILD
Industrial IoT & operations
Serialized Asset Records
Each unit traced to its build, options and ship date by serial number.
Parts & Spares Lookup
Parts matched to the serial, not the current catalog, with supersessions noted.
Service History
Every visit, part replaced and reading logged against the machine.
Warranty Tracking
Coverage dates, terms and claim history checked before a job is booked.
Field Service Scheduling
Visits assigned by skill and territory, with the asset detail attached.
Manual & Document Portals
Current manuals and drawings served per serial, with old revisions kept.
Where Industrial Equipment teams lose time
Industrial equipment makers sell a machine that runs for fifteen years. The sale is one part of the relationship: the parts lookup, the service visit and the manual all have to work long after the invoice. Builds vary by serial number, so a parts list from today does not necessarily fit the unit shipped in 2014.
The system we build ties parts, service and documents to the serial. A customer looks up the exact build, an engineer sees the service history and warranty before a visit, and field reports come back from the site to the same asset record.
01
Parts lookup by current catalog
A customer orders a seal for a machine built years ago and receives the current version, which does not fit without an adapter.
02
Service history lost
Each visit is documented in a technician's notebook, so the next engineer starts from scratch on a machine with a known fault.
03
Warranty status guessed
Nobody is sure whether a unit is still covered, so the service desk either gives away work or argues with a customer who is right.
HOW THE BUILD RUNS
OUR PROCESS
Step 01
Walk the workflow
We sit with the people who do the work and follow one job from first contact to final invoice. The gaps show up quickly once nobody is describing them from memory.
Step 02
Model the data
Bookings, orders, patients or jobs become one set of records with clear owners. We agree on the fields before any screen gets built.
Step 03
Build in stages
The costliest step ships first, usually the one where revenue or time leaks. Each stage goes live while the next one is being built.
Step 04
Hand over and support
Your team gets training, written runbooks and a support window. We stay close through the first month of real use, then step back.
SYSTEMS WE CONNECT TO
INTEGRATIONS
We build around what you already run. These are the systems we most often read from, write to, or replace one part of, without asking your team to start over.
ERP and MRP systems
Machine and PLC data feeds
Quality and inspection tools
Shipping and carrier systems
Accounting exports
THE TARGET
99.9%
System Uptime
Dashboards and alerts stay available through every shift.
THE EXPERIENCE
<5 min
Alert Latency
Machine exceptions reach the right supervisor quickly.
THE COVER
6+
Systems Connected
Typical integration scope across ERP, MES, and quality tools.
THE HANDOVER
24/7
Monitoring
Continuous visibility across production and infrastructure.
OTHER SPECIALTIES
Manufacturing & Industrial
QUESTIONS & ANSWERS
Questions about Industrial Equipment
The questions that come up before a manufacturing & industrial engagement starts.
Can customers look up parts by serial number?
Yes. The serial resolves to the exact build, so the parts list matches the machine in front of them rather than the current catalog.
How is warranty tracked?
Start date, coverage terms and claim history sit on the asset, and the service team sees status before a job is booked.
Do field technicians work offline?
They can. Job details and documents are cached, and completed service reports sync when they are back in range.
How do superseded parts work?
A superseded part keeps its link to the original, so a lookup returns the replacement with a note on what changed and whether anything else must be updated. The machine record still shows what was originally built.
Do field reports need to be typed up later?
No. The technician completes the report at the site, including parts used, readings and photos, and it saves to the asset record when a connection is available. The office does not wait for a folder to arrive.
Can a distributor see the same service history?
Where you allow it. A distributor or service partner can be given access to the assets they support, including history and open jobs, while commercial terms and other customers' records stay out of view.
HOW WE HELP
The wider team behind this work
Most specialty builds draw on more than one service line. One team, one scope, no handoffs between vendors.
Talk to us about industrial equipment.
Tell us what your team runs today and where it breaks. A real person replies, usually the same day.
Start a conversation
Start a conversation
contact us
Let's Talk About Your Project
Scope the problem and its constraints
Review your current product and stack
Agree on timeline, team, and budget
Cover security and compliance needs
Plan integrations with your tools
Leave with a clear first milestone
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